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First Aid Guides

Diabetic emergency

What to do during a diabetic emergency

Diabetes is a condition where the body cannot maintain healthy blood sugar levels.

Diabetic emergencies occur when blood sugar levels become either too high or too low.

Read more about triggers, signs and symptoms.

Start with DRSABCD

D - Danger

Assess the area to ensure its safe for yourself, others and the patient. Only proceed to help them if its safe.

R - Response

Check for a response. You can do this by asking their name and squeezing their shoulders.

    • If they do respond: Make them comfortable and continue to follow the steps in this guide
    • If they don't respond: Send for help immediately (call Triple Zero 000) and follow the DRSABCD Action Plan
    Follow Action Plan

    First aid for low blood sugar (hypoglycaemia)

    If the person has low blood sugar, follow the first aid steps below.

    Step 1: Rest and reassure

    • Place them in a comfortable position
    • Loosen any tight clothing
    • Reassure them

    Step 2: Give them sugar

    • Feed them sugary foods and drinks such as glucose tablets, jellybeans or a sweet drink (e.g. soft drink or cordial)
    • Avoid diet soft drinks and sugar-free cordials
    • If the person can swallow safely, give them 15g to 20g of glucose tablets

    Step 3: Monitor symptoms

    • If symptoms persist, continue giving sugar or glucose tablets every 15 minutes until they recover
    • Give them food such as a sandwich, milk, fruit and biscuits
    • If symptoms don't improve or they become unconscious, call Triple Zero (000) and follow the DRSABCD Action Plan

    First aid for high blood sugar (hyperglycaemia)

    If the person has high blood sugar, follow the first aid steps below.

    Step 1: Take medication

    • If they have medication, ask if they need help taking it. Only help if they ask
    • Encourage the patient to drink water
    • Support children with their Diabetes Management Plan

    Step 2: Send for help if it gets worse

    • If they have no management plan or don't improve, call Triple Zero (000)
    • If they become unconscious, follow the DRSABCD Action Plan

    Unsure? Give them sugar

    If you're unsure they have low or high blood sugar, give them sugar. Sugar can save a their life if blood sugar is low. It will not cause undue harm if blood sugar is high.